New Policy for earning points w.e.f 1st October 2016

FAQ's

What is Corp Rewardz?
Corp Rewardz is an exclusive loyalty program initiated by Corporation Bank for its customers to reward them with points accumulated over POS/online transactions using their Debit Card, Internet Banking and Mobile Banking. Customers can redeem their earned points for a wide range of products, services, Corporation Bank gift card
Benefits of Corp Rewardz?
  • Use your Debit Card, Internet or Mobile Banking for shopping, dining, watching movies, paying bills and more.
  • 1 Corp Reward Point is awarded for every Rs.100/- spent through your Debit Card, including all online purchases, bookings and POS payments. There is no monthly cap on the earning of Reward Points.
  • 1 Corp Reward Point is awarded for every Rs.1000/- transacted through Internet and Mobile Banking (excluding Tax Payments, RTGS Payments and Intra-Bank transfers).
  • For Internet Banking transactions, the maximum number of Points that can be earned per month is capped at 200.
  • Each Corp Reward Point is valued at Rs.0.25.
  • Corporate users of Internet Banking are excluded from this program.
  • Redeem your Corp Points for wide range of merchandise, movie, air tickets, mobile/DTH recharge, gift vouchers, Corporation Bank gift card.
How do I become a member?
As a Corporation Bank Debit Card holder you are auto-enrolled in this program and have been earning Corp Points for all your Debit Card, Internet and Mobile Banking transactions. However, to activate your account and start redeeming your Corp Points register now. You can also download Corp Rewardz App here
How do I register my account?
Click here to fill in a few details and complete the registration process. You can also download Corp Rewardz App here
Can I join Corp Rewardz if I live outside India but I am an Indian citizen?
As long as you are a Corporation Bank customer, you are eligible to be a part of Corp Rewardz.
Is Corp Rewardz open for Non-Indian citizens?
Yes, if you are a resident of India and hold any form of banking relationship with Corporation Bank, you are eligible to be a member of Corp Rewardz.
What is the postal address for Corporation Bank’s Corp Rewardz?
The Qube, A-703,MV Road, Marol, Off Andheri-Kurla Road, Andheri (E), Mumbai - 400059, India
How do I earn Corp Points?
  • Earn Corp Reward Points on every shopping transaction made with your Corporation Bank Debit Card. Also, earn Corp Reward Points whenever you use Internet and Mobile Banking for transactions.
  • 1 Corp Reward Point is awarded for every Rs.100/- spent through your Debit Card, including all online purchases, bookings and POS payments. There is no monthly cap on the earning of Reward Points.
  • 1 Corp Reward Point is awarded for every Rs.1000/- transacted through Internet and Mobile Banking (excluding Tax Payments, RTGS Payments and Intra-Bank transfers).
  • For Internet Banking transactions, the maximum number of Points that can be earned per month is capped at 200.
  • Each Corp Reward Point is valued at Rs.0.25.
  • Corporate users of Internet Banking are excluded from this program.
Where can I earn Corp Points?
You can earn Corp Points anywhere in India and overseas by making payments using your Corporation Bank Debit Card or by transacting online using Mobile or Internet Banking.
What is the validity period of Corp Points?
Your Corp Points are valid for a period of 36 months or 3 years excluding the month of accrual.
What is the value of 1 Corp Point?
Value of 1 Corp Point is 25 Paisa (Re.0.25).
Will I earn Corp Points for all transactions done via Net banking?
Yes, 1 Corp Reward Point is awarded for every Rs.1000/- transacted through Internet (excluding Tax Payments, RTGS Payments and Intra-Bank transfers). Internet Banking transactions, the maximum number of Points that can be earned per month is capped at 200.
How many Corp Points will I earn on Mobile Banking Transactions?
You will earn 1 Corp Point for every Rs 1000/- transacted (excluding Tax Payments, RTGS Payments and Intra-Bank transfers) via Mobile Banking.
How do I redeem my Corp Points?
You can redeem your Corp Points for thousands of merchandise items, movie, bus & air tickets, mobile/DTH recharge, gift vouchers, Corporation Bank gift card & more. To redeem log on to Corp Rewardz website or call Corp Rewardz customer care at 18602581212 (Operational days & hours: Monday to Saturday, 9 AM to 9 PM).
Why has my reward not been delivered as yet?
All rewards will reach you within the delivery date mentioned in the copy of redemption request or as specified on the website. If two or more days have passed since the mentioned delivery date, please let us know promptly. Fill up the details in the ‘My Request’ column of www.CorpRewardz.com to register your complain.
Can I combine Corp Points and cash for redemption?
No, you cannot combine Corp Points and cash for redemption.
My computer/ the site/ the application crashed just when I was redeeming?
Please restart your computer/ log on to web page and check my request page. If the redemption request was completed and was received by our system it would reflect under ‘My Requests’.
Do I need any minimum number of points for redemption?
Yes, you will need to have at least 1000 Bank points in your account for the first redemption and thereafter a minimum of 100 Bank points.
Can I book both international and domestic flights?
Yes, you can redeem your Corp Points for domestic as well as international flights bookings.
Can I redeem Corp Points for more than one passenger?
Yes, you can redeem Corp Points for up to 6 passengers at a time in a single booking.
Can I redeem Corp Points to gift an Airline ticket(s)?
Yes, you can gift airline tickets to friends / family. However you need to make the booking in the name of passenger(s) who would be travelling. Air tickets are non - transferable.
What is the minimum time frame within which I need to redeem before I fly?
There is no minimum time frame for redeeming your Corp Points. You can redeem your Corp Points for a flight departing on the same day.
Can I cancel/modify my redemption for the flight ticket?
We are sorry, at this time we do not support cancellation/modification of Reward Flight Ticket.
What happens if my flight is cancelled or delayed?
You will need to check with the airline with which you have booked your seat. In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked onto another flight. Delays/cancellations however are governed by the respective airline policies.
Can I redeem Corp Points for more than one passenger?
Yes, you can redeem Corp Points for up to 6 passengers at any given time.
Can I redeem Corp Points to gift a Bus ticket(s)?
Yes, you can gift bus tickets to friends / family. However you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are non - transferable.
Is there a minimum time frame within which I need to redeem and book before the journey?
No, you can book any time before your journey. However it is advisable to plan your reservation at least 24 hours prior to departure.
Can I cancel/modify my redemption for the bus ticket?
Once redeemed, the bus tickets are non-refundable, non-changeable, and non-transferable.
If my bus is not operating or is delayed, what do I do?
You need to check with the bus operator with whom you have booked your seat(s). In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked onto another bus. Delays/cancellations however, are governed by the respective bus operator policies.
How do I receive my bus tickets post redeeming my Corp Points online?
After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out in person when travelling; also please ensure that you carry a valid photo ID, which states your Date of Birth as provided while making the booking request on the internet.
Will I be eligible for any refunds should I miss the bus?
No, you will not be eligible for any refund in this case.
How much luggage can I carry? What is my luggage allowance?
The luggage restrictions vary from operator to operator. On an average 20kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.
Can I choose my seat at the cinema?
Yes, this is one of the most important features that we offer. You have the choice of re-selecting/changing your seats at every step of the transaction.
How many tickets can I book in one transaction?
You are permitted to book a maximum of 10 tickets per transaction in each seating category of the cinema screen.
How can I confirm whether my tickets have been booked?
Once a booking is confirmed, you will receive an email stating the same.
I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
No, it is not possible to replace or refund tickets once they have been booked
Can I change my seats?
No, it is not possible to change your seat once they have been booked and confirmed.
Can I change the show time that I have booked for?
No, it is not possible to change your tickets for a different show time once they have been booked and confirmed.
Can we cancel or replace our tickets?
No, as per government regulations, once a ticket has been paid for, it is deemed as sold, and therefore cannot be replaced or cancelled.
What is the minimum time frame within which I need to redeem tickets before the show?
You must redeem your points at least 4 hours before the show time. For e.g., if you wish to go for a show at 11pm on the 15th of April, you must redeem your points and make your booking request at least by 7 pm on the 15th of April.
How will I get my tickets?
Once your booking is confirmed, you will be required to take a printout of your booking confirmation and carry it with you to the box office at the cinema. Handover the print out at the box office and collect your ticket/s.
How many days will it take for my reward merchandise to be delivered?
Your reward merchandise will be delivered within 30 working days.
What if the product reaches my mentioned delivery address when I was away or not available?
Should this occur, we will attempt to deliver the product the next business day once again. Kindly assure your availability.
What should I do if I want to change my delivery address?
Please call our Customer Care on 1860-258-1212 in order to have the delivery address changed. This change of address will only be possible if you request for it at the end of the same business day on which you have placed your redemption request.
What should I do if the reward merchandise delivered to me is not what I had ordered for?
In that case, please call and report the same to Customer Care on 1860-258-1212 within one business day of receiving the product.
What should I do if the reward merchandise has hidden damage or is found to be defective?
If this happens under any unfortunate circumstance, please call Customer Care on 1860-258-1212 within one business day of receiving the product and report the same. The article shall be replaced.
What should I do if I ordered the wrong item?
Please call our Customer Care on 1860-258-1212 before your redemption request is processed in order to change or cancel your redemption order.
How can I check my Corp Points and know more about the program?
Visit Corp Rewardz website or call our Customer Care on 1860-258-1212.
Will I receive a statement of my Corp Points and activities?
Yes, a monthly statement will be sent to all Corp Rewardz members through email or you can visit the website to check your statement. Please visit www.CorpRewardz.com or call our Customer Care to provide us with your latest email id and mobile number.
What is the Customer Care number for Corp Rewardz?
The Corp Rewardz Customer Care number is 1860-258-1212.
What if I am not able to log in?
If you are not able to log in, please follow these simple steps:
  • Refresh the web page by either hitting the F5 key or the refresh button on the tools menu.
  • If you do not get the webpage again, please press CTRL + F5 and try again
  • If you are still not getting the web page, please make sure the web address or URL is www.CorpRewardz.com
How do I unsubscribe?
You are automatically enrolled in the Corp Rewardz program if you are a Corporation Bank Debit Card holder. However, if you do not want to subscribe to the program, you can choose not to register your membership. If you have activated your membership and would like to unsubscribe, please call our customer care centre and we would be happy to help you.
Can I edit my profile, like address, phone etc?
Sure you can do so online. To edit your profile, log on to your account, select “My Profile” on the account page and click on the edit page to change your details. Please do not forget to save the changes before you leave the page.
I'm receiving a “Page Unavailable” message when trying to activate. What should I do?
Please refresh your page and also check your internet connection. Also please check your email inbox as a verification email/sms would be sent to you with your account information.
I've forgotten my password, what do I do?
Click on the “Forgot Password” button and answer the required question. Your password would be reset and sent to you through email/sms.
How do I change my password?
Log on to your account and click the “Change Password” button to make the required change. Keep your old password handy and do not forget to reconfirm the new password.
Is Mobile/DTH Recharge offered on Corp Rewardz Online Portal?
Yes, Corp Rewardz allows its customers to redeem their Corp Points to recharge their pre-paid mobile phone or their DTH account.
Why is my recharge request not going through?
A request will be invalid on account of the following reasons:
  • Non subscriber ID/mobile number
  • Post paid mobile number where pre-paid is required
  • Subscriber ID/mobile number which does not pertain to the list of mentioned operators
  • Incorrect recharge value
What if I do not get any confirmation message from the operator?
Once the recharge is completed, you will receive a confirmation message from the operator as well as an e- mail from Corp Rewardz. In case on non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone service. If the account balance does not increase, please contact our customer service desk on 1860-258-1212 with the details of mobile number, time & date of recharge, recharge amount & the Order ID mentioned on your receipt.
Can more than two adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.
Our children will be travelling with us – do they stay for free?
When making your booking, select the number of children travelling with you from the ‘Children’ drop down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guests in your search.
What if I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?
Please contact Corp Rewardz Customer care at 18602581212 or write to us at membersupport@CorpRewardz.com. Once we know your request, we’ll do our best to get you what you ask for. However, your request is ultimately subject to the terms and conditions of the hotel.
How do I know if my booking was successful?
We’ll send you an email/sms confirmation for your hotel booking.
Do I need to confirm my booking?
No, you do not need to, however you can contact the hotel directly if you prefer. It may take up to 12 hours for the booking to reflect at the hotel.
What if I don’t get a confirmation at the time of booking?
If the confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, please contact Corp Rewardz Customer care at 18602581212 or write to us at membersupport@CorpRewardz.com and we will send you your confirmation details.
I did not get an email confirmation. What do I do?
If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam. Check your spam folder, just in case, and add our email address membersupport@CorpRewardz.com – to your address book so that it doesn’t get filtered out next time. In the meantime, contact Corp Rewardz Customer care at 18602581212 and please include the following information:
  • The name the reservation was booked under
  • The hotel name and location (city)
  • The check–in/check–out dates
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. Please contact Corp Rewardz Customer care at 18602581212 or write to us at membersupport@CorpRewardz.com, if you have any questions.
What is my hotel’s check–in time?
Typically, the hotel check–in time is after 2:00 pm (local time). Check with your specific hotel for its exact check–in time.
Will the hotel hold my room if I’m arriving late?
Since your reservation is guaranteed with a Debit Card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.
What if I’m going to arrive early?
If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.
How do I get a receipt or invoice for my hotel booking?
Log on to your Corp Rewardz account with your user ID and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips. You can view/print your receipt by clicking on the link.
How do I cancel my hotel booking?
We are Sorry we do not support cancellation of Hotel Bookings at this time. Once Booked Hotel Bookings cannot be cancelled or modified